01
Tables are an experience
The dining room is a kind of its own: table. Give it a name, a party range, and a price if the seating is charged.
Restaurant
Tonight’s book is the same customer as the cellar.
A table has a time, a party, and a status. Confirm the covers. When they sit down, the club tier and the usual bottle are already on the person.
Requested, confirmed, cancelled. Covers for the night, on the estate’s customer.
Restaurant
Tonight
22 covers
- Confirmed
Table
Table for 4
Mara Chen · 7:00pm
- Confirmed
Table
Table for 2
James Holt · 7:30pm
- Requested
Table
Bar seats
Walk-in hold · 6:30pm
The table, the time, the guest.
- Hold the table
- Table for four, seven o’clock, Mara Chen. Requested until the floor confirms it.
- See the night
- Twenty-two covers. Confirmed tables, and a bar hold that is still a request.
- Know who is sitting
- Champions since 2019. Prefers the 2022 Pinot. The note is on the profile before the first plate.
01
02
03
Restaurant
A dining room on the same book.
02
Time and party
Date, guest, and how many are coming. A two-top at half past seven is a different booking from a four at seven.
03
Requested, confirmed, cancelled
The floor confirms what it can seat. A request that will not happen is cancelled, so the book stays true.
04
Covers for the service
The night is a list of tables, not a stack of slips. Staff can see what is confirmed and what is still open.
05
The guest buys wine
The person at the table is the person at the cellar door and in the club. Service starts from the relationship.
06
Beside the rest of the visit
A tasting at eleven and a table at seven are the same Saturday, on the same customer, in the same estate.
01The book
Service starts from the list, not from memory.
Add the booking against a table experience. Guest, date, party. The status tells the floor whether the cover is real.
- Guest, time, and party size on every table.
- Confirmed when the floor can take it.
- A walk-in hold stays requested until it is seated or released.
Tonight
7:00pmTable for 4
Mara Chen. Champions. Prefers the 2022 Pinot.
- Party4
- StatusConfirmed
- Last bottlePinot Noir 2022
- ClubChampions
02The guest
The dining room already knows the customer.
Notes, lifetime value, and the path across the estate sit on the profile the booking points at. The restaurant does not keep a second book of regulars.
- The same customer as the till and the shop.
- Notes the floor can read.
- The table joins the journey, next to the bottles.
Customer
Mara Chen
Cedar Ridge · since 2019
- Lifetime value
- $2,480
- Avg bottle
- $36
- Visits
- 14
Prefers the 2022 Pinot. Books the cottage in autumn.
- Cellar door$640
- Shop$980
- Club$860
- TodayTasting roomPinot Noir 2022
- MarOnlineSix-bottle case
- 18 AprClubAutumn allocation
- TonightRestaurantTable for 4
Saturday service
From the book to the first table.
The floor is set from the list. The names on it are already customers.
- 4:00The book is checkedTwenty-two covers. Two confirmed tables and a bar hold still requested.
- 6:30The hold is seated or releasedBar seats were a request. Confirm them if the party is here. Cancel them if they are not.
- 7:00Mara’s tableFour covers, confirmed. The profile says Champions, and the Pinot she buys at the door.
- 9:30The night is on the recordThe table sits on her profile beside today’s tasting and the allocation that ships in April.
On the same estate.
Restaurant is one channel. The customer, the catalogue, and the stock are shared.
Estate ExperiencesTastingsFlights booked ahead, priced, and kept on the person who buys the wine.Open TastingsEstate ExperiencesEventsTicketed days, tours, and stays, with a price and seats left.Open EventsCRMCustomersOne profile, the journey, and the numbers that belong to it.Open Customers
The platform/Cellar Door POS/Ecommerce/Trade & wholesale/Wine club/Inventory/Orders
Estate One